Hotel New Otani Tokyo Garden Tower

Huge landmark hotel in great location. We stayed in the Garden Tower and had fabulous views of Tokyo. Very close to a busy restaurant street with food marts, outside of the hotel complex, and only a few minutes walk to the subway. A grand dame, and while not brand new, our twin made up room was spacious for Tokyo and the bathroom was more than adequate, and everything was well maintained. We had breakfast in the ground level central restaurant with views of the stunning gardens and it was busy, but well run. The food wasn't amazing but good enough, and we filled up before heading out each day. The hotel is a destination in itself, with locals on weekends having high teas and wedding photos in the gardens etc. Loved everything about it, the old fashioned service, the stunning gardens, taxis lined up at main entrance, the subway very close by - used both. It's located in an upmarket part of Tokyo and very easy to access sites and other areas by subway or taxis.

The room was a reasonable size, with a good bathroom. Nice having the garden to stroll in.

I really enjoyed the service and staff as they were some of the nicest people imaginable. The rooms were comfy and quite roomy, we could easily open two suitcases without crowding the area. It is also super clean and the park is fantastic for som chill out time. The restaurants looked really nice, but we did not have time to try them. The area is also perfect as you have a 3-4 minute walk to the subway, and from there everywhere is easily accessible.

The location is excellent - quiet, clean, and not within crowded tourist spots. The view from our room was excellent, including a peak of Mt. Fuji. The hotel offers several breakfast areas. Loved the Garden Lounge the most because it was overlooking the hotel’s beautiful and sprawling Japanese garden with a 400-yr old history. Also, the hotel is connected to a mall with high-end shops, a small grocery, a Family Mart, and several in-house fine-dine restaurants with excellent food and service. Buffet breakfast and room service was excellent. The staff were very helpful, especially Bessie and Carmen who were assigned to clean our 4 rooms. Lastly, there is a taxi lane right outside the hotel, which is very convenient for our family of 7.

The room was clean and very spacious for a Tokyo city hotel. Amenities were ample in our room. View from our room was great. We left the curtains open overnight so we could wake up to the nice view. All the staff we met were polite and helpful. English newspaper was given every morning which is super rare these days. When we called housekeeping or room services, the requests were met within 5-10mins. Very impressed with the response time. The hotel location is very convenient with just 5mins walk to train stations that can pretty much get us everywhere we needed to.